Shipping & Delivery

At HERBARISE, we believe that receiving your favourite beauty and wellness products should be simple, convenient, and reliable. We work with trusted European delivery partners to ensure a smooth shopping experience from checkout to delivery.

Shipping Across the European Union

HERBARISE offers delivery to supported destinations within the European Union through DPD and trusted local courier companies.

The shipping provider may vary depending on your destination and the available delivery services.

Delivery Times

Our estimated delivery time is 3–5 business days from dispatch.

Business days exclude weekends and public holidays. Delivery times may vary depending on the destination, local courier operations, and unforeseen circumstances.

Order Processing & Dispatch

We aim to process and dispatch orders as quickly as possible.

  • Orders placed before 14:00 (Bulgarian local time, EET/EEST) on business days are normally processed and dispatched the same day.

  • Orders placed after 14:00 are processed and dispatched on the next business day.

  • Orders placed on weekends or public holidays are processed and dispatched on the first following business day.

Please note that processing and dispatch schedules may occasionally be affected by unusually high order volumes or unexpected operational delays.

Delivery Delays

We always aim to deliver your order within the estimated delivery timeframe of 3–5 business days from dispatch.

If we become aware that your order is likely to take longer than expected, our customer support team will contact you to provide an update and discuss the available options.

We appreciate your understanding in the event of unexpected delays.

Lost or Damaged Shipments

At HERBARISE, we take great care to ensure that your order is properly prepared and securely packaged before being handed over to our delivery partners.

While shipments are handled and transported by independent courier companies, we remain committed to helping you resolve any delivery-related issues.

If your parcel arrives damaged, contains missing items, or does not arrive, please contact our customer support team as soon as possible.

We will investigate the issue with the relevant courier and assist you in finding an appropriate solution in accordance with applicable EU consumer protection laws.

We recommend keeping the original packaging and taking photographs of any visible damage to help us process your request more efficiently.

Your statutory consumer rights remain unaffected.

Shipping Costs & Free Delivery

Enjoy FREE SHIPPING on orders over €60.

  • Orders over €60: Free shipping

  • Orders of €60 or less: Shipping costs are calculated at checkout.

All applicable shipping charges are displayed before you confirm your order.

Track Your Order

Once your order has been dispatched, you will receive a shipment tracking number.

You can use this number to monitor your parcel’s progress through the relevant courier’s tracking service.

Tracking updates may take some time to appear after dispatch.

Our Delivery Partners

We work with DPD and selected local courier companies to provide reliable delivery services across our supported European destinations.

The courier responsible for your shipment is selected based on your delivery location and available shipping options.

Important Delivery Information

Please ensure that your shipping address, phone number, and contact details are accurate when placing your order.

Delivery may occasionally be affected by public holidays, peak shopping periods, adverse weather, or unexpected courier delays.

If you experience any issues with your shipment, please contact our customer support team.

Need Assistance?

Have questions about your order, delivery, or tracking information?

Visit our Contact Us page, and the HERBARISE team will be happy to assist you.

Thank you for choosing HERBARISE.